Certified Quality Management Professional

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management. This will include the opportunity to relate the learning  to “real life” issues in their own organization and their experiences as customers themselves.

By the end of this Certified Quality Management Professional training course, you will learn to:

• Understand, and be able to articulate convincingly, the importance of thinking strategically about Quality and Quality Management
• Develop high-level knowledge and  a critical awareness of current Strategic Quality Management issues
• Build and deploy the necessary skills and knowledge to deal with complex quality  management issues as practitioners and leaders
• Motivate and lead others, including senior managers, to recognize, prioritize and address such issues
• Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services

This Gulf Rowad Certified Quality Management Professional training course is suitable to a wide range of professionals but will greatly benefit:

• Senior leaders
• Quality Management specialists
• Strategy professionals
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles

Organisational Impact

The organisation will gain the following benefits,

• Recognition of the need for Quality Management to be treated at the organization’s strategy level
• Improved understanding & critical debate concerning Strategic Quality Management across the whole organization
• Building an organizational momentum for developing & deploying Strategic Quality Management
• Develop change agents to recognize, prioritize & address complex quality  management  issues
• Basis for organizational leaders to focus effectively on value to customers & address current gaps
• Opportunity to improve processes to maximise value to customers through products & services

Personal Impact

By the end of this Certified Quality Management Professional training course, the participants will gain the following,

• Increased awareness, understanding & communication of the importance of Strategic Quality Management within an organization
• An understanding of their contributions in assisting the organization develop effective Strategic Quality Management
• High-level knowledge and  a critical insight into current Strategic Quality Management issues
• Development as change agents able to recognize, prioritize & address complex quality  management  issues
• Building leadership skills to engage and equip the people in the organisation to act  strategically about Quality
• Facilitate their personal, academic and professional development