Certified Quality Management Professional - Virtual Learning
Course Methodology
Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experiences as customers themselves.
Course Objectives
By the end of this Certified Quality Management Professional training course, you will learn to:
- Understand, and be able to articulate convincingly, the importance of thinking strategically about Quality and Quality Management
- Develop high-level knowledge and a critical awareness of current Strategic Quality Management issues
- Build and deploy the necessary skills and knowledge to deal with complex quality management issues as practitioners and leaders
- Motivate and lead others, including senior managers, to recognize, prioritize and address such issues
- Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
Target Audience
This Gulf Rowad Certified Quality Management Professional training course is suitable to a wide range of professionals but will greatly benefit:
- Senior leaders
- Quality Management specialists
- Strategy professionals
- Operations, customer service & change management personnel
- High potential individuals earmarked for future leadership roles
Target Competencies
Organisational Impact
The organisation will gain the following benefits,
- Recognition of the need for Quality Management to be treated at the organization’s strategy level
- Improved understanding & critical debate concerning Strategic Quality Management across the whole organization
- Building an organizational momentum for developing & deploying Strategic Quality Management
- Develop change agents to recognize, prioritize & address complex quality management issues
- Basis for organizational leaders to focus effectively on value to customers & address current gaps
- Opportunity to improve processes to maximise value to customers through products & services
Personal Impact
By the end of this Certified Quality Management Professional training course, the participants will gain the following,
- Increased awareness, understanding & communication of the importance of Strategic Quality Management within an organization
- An understanding of their contributions in assisting the organization develop effective Strategic Quality Management
- High-level knowledge and a critical insight into current Strategic Quality Management issues
- Development as change agents able to recognize, prioritize & address complex quality management issues
- Building leadership skills to engage and equip the people in the organisation to act strategically about Quality
- Facilitate their personal, academic and professional development
Course Outline
Quality Management – Where it Comes from & What it Does
- The history of Quality
- The place of Quality Assurance & Control
- The origins and purpose of Quality Management
- The meaning of Total Quality Management
- Quality Management Systems
- Organizational Excellence & the major Excellence Models
The Strategic Quality Management Gap
- The roles of Quality Management within the organization
- Hoshin planning
- What Quality Management does not usually address
- The needs for Strategic Quality Management
- Doing an organizational gap analysis
- How do we close the gaps?
Understanding Strategy
- The meaning of strategy
- What is organizational strategy?
- The organization’s strategy function
- Mintzberg's 10 Schools of Strategic Thought
- Developing Strategic Quality Management
- Creating a Strategy Map
The Key Components of Strategic Quality Management
- Focus on Customer value
- Leadership
- The Strategic Quality Management System
- Strategic quality planning
- Culture, people’s participation and partnership
- Information management, improvement and managing change
Changing Your Focus
- What needs to be done & how
- Building a plan
- Implementation
- Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
- Course Review
2026 Schedule & Fees
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 28 Jun - 02 Jul, 2026 | Online | English | USD 2,000 | Book |
| 28 Jun - 02 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | English | USD 2,000 | Book |
| 05 Jul - 09 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 12 Jul - 16 Jul, 2026 | Online | English | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 19 Jul - 23 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | English | USD 2,000 | Book |
| 26 Jul - 30 Jul, 2026 | Online | Arabic | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | English | USD 2,000 | Book |
| 02 Aug - 06 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 09 Aug - 13 Aug, 2026 | Online | English | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 16 Aug - 20 Aug, 2026 | Online | English | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | Arabic | USD 2,000 | Book |
| 23 Aug - 27 Aug, 2026 | Online | English | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 30 Aug - 03 Sep, 2026 | Online | English | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Sep - 10 Sep, 2026 | Online | English | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Sep - 17 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | English | USD 2,000 | Book |
| 20 Sep - 24 Sep, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | English | USD 2,000 | Book |
| 27 Sep - 01 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | English | USD 2,000 | Book |
| 04 Oct - 08 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | English | USD 2,000 | Book |
| 11 Oct - 15 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 18 Oct - 22 Oct, 2026 | Online | English | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | Arabic | USD 2,000 | Book |
| 25 Oct - 29 Oct, 2026 | Online | English | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 01 Nov - 05 Nov, 2026 | Online | English | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 08 Nov - 12 Nov, 2026 | Online | English | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
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