Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004

In this Delivering Quality Management and Customer Satisfaction to meet ISO 10001-10004 training course will use a blended learning approach designed to meet the learning styles and learning needs of all candidates. This includes lecture, case studies, workshop exercises, facilitated discussion, video inputs and more.

This Gulf Rowad training course will give attendees all the knowledge they will need to successfully apply for the ISO 10001-10004 standards.

At the end of this training course, you will learn to:

• Audit your current customer service systems and flag areas for improvement
• Suggest remedial strategies and tactics to meet the required standards
• Produce ISO-ready standards of customer satisfaction that are in line with the required international standards
• Produce a comprehensive ISO-compliant series of customer satisfaction policies and procedures that will meet the required standards
• Develop strategies and tactics for each stage of the customer satisfaction process that are in -line with the best in the world.

Anyone who is charged with or interested in gaining world-class accreditation for the delivery of customer satisfaction.  

This Gulf Rowad training course is suitable to a wide range of professionals but will greatly benefit:

• CEOs
• Board Members
• Marketing Directors
• Consumer Affairs Champions
• Customer Service Executives
• Brand Managers
• Marketing Managers
• Global Account Managers

Organisational Impact

In an age where customer satisfaction is everything, the benefits of gaining the ISO 10001-10004 standards are clear, and include:

• It will show your customers you are serious about delivering true value and customer satisfaction
• It will prove that your organisation is one of the very best in the world for giving customer satisfaction
• It will give you ‘best-in-class processes for dealing with all aspects of customer satisfaction
• It will improve your complaints-handling procedures which is often an area where customers are ‘churned’ and business is lost, often forever.
• It will give you clear and transparent dispute resolution approaches in the event of customer problems
• It will give you very clear policies on those elements of quality management that directly relate to customer satisfaction

Personal Impact

Anyone who understands how to draught, file and implement policies to the ISO 10001-4 standards can verifiably claim to be amongst the best customer satisfaction executives in the world.

The benefits for employability and remuneration are obvious.  Main benefits include:

• You will acquire the knowledge tools and processes that are required to submit and subsequently manage a successful ISO 10001-4 application
• You will show yourself to be a professional who is internationally recognized as excellent in the delivery of customer satisfaction
• You will gain a clear insight to guide you through the (sometimes) myriad processes of an ISO accreditation and have a clear, actionable ‘route-map’ through the process.
• You will be an attractive prospect for promotions in your career.
• You will be able to demonstrate skills and knowledge that are hugely valuable to any employer
• You will learn how to operate at the very highest levels of quality standards.