Customer Focused Management

This Customer Focused Management training course is highly interactive and encourages delegate participation through a combination of group discussion, role-play exercises, videos, case studies and breakout sessions.

This training course will include benchmarking best practices to model world-class customer service excellence. The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning. Delegates will walk away from this seminar with the skills, confidence and motivation they need to develop a world-class, customer-centric organisation

At the end of this Customer Focused Management training course, you will learn to:

• Describe the importance of the leader as a role model for customer service excellence
• Establish the importance of setting and reviewing customer service standards
• Describe techniques to motivate teams and individuals for peak performance
• Develop effective communication strategies to promote team building
• Evaluate surveys to accurately monitor customer satisfaction
• Design a realistic and challenging customer service employee training programme

This Gulf Rowad Customer Focused Management training course is suitable to a wide range of professionals but will greatly benefit: 

• Sales Managers
• Customer Service Managers
• Team Supervisors
• Frontline Customer Service Representatives (CSR)
• Account Managers
• Field Service Representatives
• Department Managers
• Marketing Managers

Organisational Impact

As a result of this Customer Focused Management training course, organisation will get:

• A more productive and streamlined customer service operation
• Focused and motivated customer service leadership
• Increased customer retention and revenue growth
• Reduced personnel turnover and increased teamwork
• Improved intra / inter departmental communication
• Increased communication abilities and interpersonal skills

Personal Impact

As a result of attending this Customer Focused Management training course, delegates will find that they have:

• Improved management performance by learning techniques to empower, motivate and retain customer service personnel
• Enhanced leadership and communication skills required for career advancement
• Increased confidence in their abilities to work professionally with difficult or upset customers
• The insight to adjust their own temperament style to become more versatile, adaptable and highly successful
• Up to date techniques and methods to help them provide world-class service
• Improved time management skills and increased productivity
• A thorough grounding in how to use Social Media to engage with clients and drive productive dialogue around the organisations products or services