Achieving Excellence in Customer Service

This Achieving Excellence in Customer Service training course encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions designed to reinforce new skills. The comprehensive course training manual has been developed to be practical, easy to use and facilitate learning.

At the end of this Achieving Excellence in Customer Service training course, you will learn to:

• Establish the importance of setting and reviewing customer service standards
• Design a social media plan to improve customer service support
• Demonstrate how to deal with difficult customers in a professional manner
• Utilise time management techniques and set SMART goals to increase productivity
• Develop an understanding of internal and external customer expectations

This Gulf Rowad Achieving Excellence in Customer Service training course is suitable to a wide range of professionals but will greatly benefit:

• Frontline Customer Service Representatives (CSR)
• Team Supervisors
• Department Managers
• Account Managers
• Field Service Representatives

Organisational Impact

Here are just some of the many valuable benefits to your organisation:

• A shared organisational customer-centric service vision
• Enhanced professional image with customer base
• Increased customer retention and revenue growth
• Improved intra / inter departmental communication and teamwork
• A more productive and customer-focused workforce
• Improved conflict resolution skills

Personal Impact

After attending this Achieving Excellence in Customer Service training course, you will acquire:

• An appreciation for the importance of customer service excellence
• Best Practices of world-class customer service providers
• Enhanced leadership and communication skills
• Increased confidence to work professionally with difficult or upset customers
• The insight to adjust your temperament style to become more versatile, adaptable and highly successful
• Improved time management and goal setting skills to increase productivity