Best Practices in Claims Management

The training course will be instructor lead either virtually or face to face with interactive sessions and detailed case studies. This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes exercises designed to improve and sharpen the skill sets of delegates in planning, analysing, negotiating and managing claims through interactive sessions using quizzes, case studies, discussion groups and scenario building. The objective of the interactive sessions is to enable participants to apply the knowledge and understanding gained during the course.  This will help delegates practical insights into managing the contract risks and enhancing their rewards.

By the end of this Best Practices in Claims Management training course, you will be able to:

• Gain a full understanding of contract and contract claims.
• Have knowledge on how to streamline the claims process.
• Understand evaluation methods to identify claims and know what defences that are available
• Gain the knowledge to make you an asset to any claim management team.
• Insight into real life projects and scenarios with lessons learnt.

This Gulf Rowad Best Practices in Claims Management training course is suitable to a wide range of professionals but will especially benefit:

• Contract Professionals
• Project Managers
• Contract Administrators
• Contract Engineers
• Project Engineers
• Risk manager / Contract Risk Professionals
• Project Owners/Employers
• Contractors and equipment/material suppliers
• Contract Administrators and
• Quantity Surveyors
• Legal advisers

Organisational Impact

The organisation will benefit by:

• Having a contract claim team who have a deep understanding of contracts claims management and procedure
• Saving costs and management time in resolving claims by honing the skills of the claim management team.
• Providing options to management on how best to deal with contracts claims and solutions available.
• Analysing and strategizing on the best approach to handles disputes resulting from claims.
• Learn to use alternative dispute resolution processes to resolve claims disputes.

Personal Impact

The delegates will be having the following benefits:

• How to evaluate and quantify claims
• Gain an understanding of the basis of contract claim: time, money and quality.
• Know when the contractor is entitled to Extension of Time (EOT) claims
• Deal with variation claims and what to approve and what not to
• Understanding the overarching legal and pragmatic goals in managing claims
• Gains skill sets to be better prepared to deal with difficult issues.
• Knowing different dispute resolution methods to resolve claims disputes.